Delivery Prices/Times:
- UK STANDARD (2-4 working days): £2.95 (free when you spend over £60)
- UK TRACKED EXPRESS (24-48 hours): £4.95 (order must be placed by 13:00 GMT and is only
valid Monday-Friday)
If you choose standard delivery, orders will be dispatched within 1-2 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
- EUROPEAN DELIVERY (3-5 working days): £7.95 (£3.95 when you spend over £60)
- INTERNATIONAL DELIVERY (5-15 working days): £8.95 (£3.95 when you spend over £60)
- USA TRACKED DELIVERY (4-8 working days): $8.95 ($5.95 when you spend over $80)
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries. If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.
Return Policy
We have a 14 Day return policy, which means that you have 14 days after receiving your order to send your return. We have certain requirements to be met in order for us to accept your return.
To be eligible for a return you must:
- Ensure the return is made within 14 days of your items arriving
- Return the items in their original packaging and condition
- Ensure the tags are still on the items
- Ensure that the items are unused and in perfect condition (no damages, no dog hairs, no make up stains or any other marks on them)
If you pass all requirements from above and you would like to return the items, please send it to the following address and make sure you include a slip with your order number inside :
Unit 137599
Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
Returns are at the cost and responsibility of the customer. We highly recommend using a recorded postage service to ensure that your return arrives with us safely.
We cannot be held responsible for returns that are lost in transit.
Refunds
Please allow up to 5 working days from when we have received your products. If you can see your return has been delivered back to us, be assured that our team will be processing the refund asap. The time it takes for your refund to reach your account will depend on your bank provider.
Exchanges
We want you and your furry friend to love your purchase from Loyal Treasures and be 100% satisfied, we offer exchanges within 14 days of purchase.
Please note: you are only eligible for an exchange if you meet the requirements of our return policy.
You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence.
Damaged / Faulty Items
Please inspect the items upon receiving your order and contact us immediately at info@loyaltreasures.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please note: we require photographic evidence.
Disclaimer: Loyal Treasures has the right to refuse a refund/return if any of these requirements are not met.